This operations dashboard shows historic and current data related to this performance measure.,

This operations dashboard shows historic and current data related to this performance measure.,

This operations dashboard shows historic and current data related to this performance measure.,

Performance measure dashboard and details page.

,This page provides data for the Employee View Response Rate performance measure.,,Employee View Response cumulative score summary per fiscal year (Performance Measure 2.24),,The performance measure dashboard is available at 2.24 Employee View Response Rate.,,Additional Information,Source: Department reports,Contact: Keith Smith,Contact E-Mail: keith_smith@tempe.gov,Data Source Type: Excel,Preparation Method: Manual,Publish Frequency: Annually,Publish Method: Manual,Data Dictionary,,

,This page provides data for the Employee View Response Rate performance measure.,,Description of Employee View submissions.,,The performance measure dashboard is available at 2.24 Employee View Response Rate.,,Additional Information,Source: Department reports,Contact: Keith Smith,Contact E-Mail: keith_smith@tempe.gov,Data Source Type: Excel,Preparation Method: Manual,Publish Frequency: Annually,Publish Method: Manual,Data Dictionary,,

,The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.,This page provides data for the 311 Email Response Time performance measure.,The performance measure dashboard is available at 2.17 311 Email Response Time.,Additional Information,Source: tempe.gov and Accela CRM,Contact: Moncayo, Kim,Contact E-Mail: Kim_Moncayo@tempe.gov,Data Source Type:,Preparation Method: All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.,Publish Frequency: Quarterly,Publish Method: Manual,Data Dictionary,,

This operations dashboard shows historic and current data related to this performance measure.,

This operations dashboard shows historic and current data related to this performance measure.,

,The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. The 311 Customer Relations Center strives to achieve an average caller wait time of less than or equal to sixty seconds for 90% of phone calls to Tempe 311.,This page provides data for the 311 Caller Wait Time performance measure.,The performance measure dashboard is available at 2.16 Caller Wait Time.,Additional Information,Source: Cisco Unified Intelligence Center,Contact: Moncayo, Kim,Contact E-Mail: Kim_Moncayo@tempe.gov,Data Source Type: Excel,Preparation Method: Contact Service Queue Call Distribution Summary Report will be pulled from Cisco Unified Intelligence Center. The total/percentage calls handled with queue time of 60 seconds will be extracted from this report.,Publish Frequency: Quarterly,Publish Method: Manual,Data Dictionary,,