ABOUT THE COMMUNITY SURVEY REPORT DATASET,Final Reports for ETC Institute conducted annual community attitude surveys for the City of Tempe. These survey reports help determine priorities for the community as part of the City's on-going strategic planning process.,Data collected in these surveys applies directly to a number of Performance Measures for the City of Tempe:,1. Safe & Secure Communities,2. Strong Community Connections,3. Quality of Life,4. Sustainable Growth & Development,5. Financial Stability & Vitality,

ABOUT THE COMMUNITY SURVEY REPORT DATASET,Final Reports for ETC Institute conducted annual community attitude surveys for the City of Tempe. These survey reports help determine priorities for the community as part of the City's on-going strategic planning process.,Data collected in these surveys applies directly to a number of Performance Measures for the City of Tempe:,1. Safe & Secure Communities,2. Strong Community Connections,3. Quality of Life,4. Sustainable Growth & Development,5. Financial Stability & Vitality,

,These data include the individual responses for the City of Tempe Annual Community Survey conducted by ETC Institute. This dataset has two layers and includes both the weighted data and unweighted data. Weighting data is a statistical method in which datasets are adjusted through calculations in order to more accurately represent the population being studied. The weighted data are used in the final published PDF report.,These data help determine priorities for the community as part of the City's on-going strategic planning process. Averaged Community Survey results are used as indicators for several city performance measures. The summary data for each performance measure is provided as an open dataset for that measure (separate from this dataset). The performance measures with indicators from the survey include the following (as of 2024):,1. Safe and Secure Communities,,,2. Strong Community Connections,,,3. Quality of Life,,,4. Sustainable Growth & Development,No Performance Measures in this category presently relate directly to the Community Survey,5. Financial Stability & Vitality,No Performance Measures in this category presently relate directly to the Community Survey,Methods:,The survey is mailed to a random sample of households in the City of Tempe. Follow up emails and texts are also sent to encourage participation. A link to the survey is provided with each communication. To prevent people who do not live in Tempe or who were not selected as part of the random sample from completing the survey, everyone who completed the survey was required to provide their address. These addresses were then matched to those used for the random representative sample. If the respondent’s address did not match, the response was not used.,To better understand how services are being delivered across the city, individual results were mapped to determine overall distribution across the city.,Additionally, demographic data were used to monitor the distribution of responses to ensure the responding population of each survey is representative of city population.,Processing and Limitations:,The location data in this dataset is generalized to the block level to protect privacy. This means that only the first two digits of an address are used to map the location. When they data are shared with the city only the latitude/longitude of the block level address points are provided. This results in points that overlap. In order to better visualize the data, overlapping points were randomly dispersed to remove overlap. The result of these two adjustments ensure that they are not related to a specific address, but are still close enough to allow insights about service delivery in different areas of the city.,The weighted data are used by the ETC Institute, in the final published PDF report.,The 2024 Annual Community Survey report is available on data.tempe.gov or by visiting https://www.tempe.gov/government/strategic-management-and-innovation/signature-surveys-research-and-dataThe individual survey questions as well as the definition of the response scale (for example, 1 means “very dissatisfied” and 5 means “very satisfied”) are provided in the data dictionary.,

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ABOUT THE CITY OF TEMPE EMPLOYEE SURVEY REPORTS DATASET,This data set includes the results from the Tempe Employee Survey, conducted every other year, to gather input from employees about issues in six major areas: professional development and career mobility; organizational support; supervisions and working environment; compensation and benefits; employee engagement; and peer relationships. Participation in the survey is voluntary and confidential. Employees are able to complete the survey during work hours or at home, with surveys directly returned to the vendor conducting the survey.,Data collected in this survey applies directly to the following Performance Measures for the City of Tempe:,1. Safe & Secure Communities,2. Strong Community Connections,

,These data include the individual responses for the City of Tempe Annual Community Survey conducted by ETC Institute. This dataset has two layers and includes both the weighted data and unweighted data. Weighting data is a statistical method in which datasets are adjusted through calculations in order to more accurately represent the population being studied. The weighted data are used in the final published PDF report.,These data help determine priorities for the community as part of the City's on-going strategic planning process. Averaged Community Survey results are used as indicators for several city performance measures. The summary data for each performance measure is provided as an open dataset for that measure (separate from this dataset). The performance measures with indicators from the survey include the following (as of 2024):,1. Safe and Secure Communities,,,2. Strong Community Connections,,,3. Quality of Life,,,4. Sustainable Growth & Development,No Performance Measures in this category presently relate directly to the Community Survey,5. Financial Stability & Vitality,No Performance Measures in this category presently relate directly to the Community Survey,Methods:,The survey is mailed to a random sample of households in the City of Tempe. Follow up emails and texts are also sent to encourage participation. A link to the survey is provided with each communication. To prevent people who do not live in Tempe or who were not selected as part of the random sample from completing the survey, everyone who completed the survey was required to provide their address. These addresses were then matched to those used for the random representative sample. If the respondent’s address did not match, the response was not used.,To better understand how services are being delivered across the city, individual results were mapped to determine overall distribution across the city.,Additionally, demographic data were used to monitor the distribution of responses to ensure the responding population of each survey is representative of city population.,Processing and Limitations:,The location data in this dataset is generalized to the block level to protect privacy. This means that only the first two digits of an address are used to map the location. When they data are shared with the city only the latitude/longitude of the block level address points are provided. This results in points that overlap. In order to better visualize the data, overlapping points were randomly dispersed to remove overlap. The result of these two adjustments ensure that they are not related to a specific address, but are still close enough to allow insights about service delivery in different areas of the city.,The weighted data are used by the ETC Institute, in the final published PDF report.,The 2024 Annual Community Survey report is available on data.tempe.gov or by visiting https://www.tempe.gov/government/strategic-management-and-innovation/signature-surveys-research-and-dataThe individual survey questions as well as the definition of the response scale (for example, 1 means “very dissatisfied” and 5 means “very satisfied”) are provided in the data dictionary.,

,These data include the individual responses for the City of Tempe Annual Community Survey conducted by ETC Institute. This dataset has two layers and includes both the weighted data and unweighted data. Weighting data is a statistical method in which datasets are adjusted through calculations in order to more accurately represent the population being studied. The weighted data are used in the final published PDF report.,These data help determine priorities for the community as part of the City's on-going strategic planning process. Averaged Community Survey results are used as indicators for several city performance measures. The summary data for each performance measure is provided as an open dataset for that measure (separate from this dataset). The performance measures with indicators from the survey include the following (as of 2024):,1. Safe and Secure Communities,,,2. Strong Community Connections,,,3. Quality of Life,,,4. Sustainable Growth & Development,No Performance Measures in this category presently relate directly to the Community Survey,5. Financial Stability & Vitality,No Performance Measures in this category presently relate directly to the Community Survey,Methods:,The survey is mailed to a random sample of households in the City of Tempe. Follow up emails and texts are also sent to encourage participation. A link to the survey is provided with each communication. To prevent people who do not live in Tempe or who were not selected as part of the random sample from completing the survey, everyone who completed the survey was required to provide their address. These addresses were then matched to those used for the random representative sample. If the respondent’s address did not match, the response was not used.,To better understand how services are being delivered across the city, individual results were mapped to determine overall distribution across the city.,Additionally, demographic data were used to monitor the distribution of responses to ensure the responding population of each survey is representative of city population.,Processing and Limitations:,The location data in this dataset is generalized to the block level to protect privacy. This means that only the first two digits of an address are used to map the location. When they data are shared with the city only the latitude/longitude of the block level address points are provided. This results in points that overlap. In order to better visualize the data, overlapping points were randomly dispersed to remove overlap. The result of these two adjustments ensure that they are not related to a specific address, but are still close enough to allow insights about service delivery in different areas of the city.,The weighted data are used by the ETC Institute, in the final published PDF report.,The 2024 Annual Community Survey report is available on data.tempe.gov or by visiting https://www.tempe.gov/government/strategic-management-and-innovation/signature-surveys-research-and-dataThe individual survey questions as well as the definition of the response scale (for example, 1 means “very dissatisfied” and 5 means “very satisfied”) are provided in the data dictionary.,

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,This data indicates by calendar year the What Works Cities certification level achieved by the City of Tempe. Certification helps cities benchmark their progress and develop a roadmap for using data and evidence to deliver results for residents.,This data table supports the Data-Driven Governance performance measure.,,The performance measure page is available at 3.35 Data-Driven Governance.,,Additional Information (pending),Source: Excel,Contact (author): Stephanie Deitrick,Contact E-Mail (author): Stephanie_Deitrick@tempe.gov,Contact (maintainer):,Contact E-Mail (maintainer):,Data Source Type: Excel,Preparation Method: Manual,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,

,This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses are providing in the summary dataset and the values for each question are provided in the detailed dataset.,,For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.,Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data).,Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again.,The performance measure dashboard is available at 2.02 Customer Service Satisfaction.,,,Additional Information,Source: Community Attitude Survey,Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,