Plans for Improvement

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MIA Customer Service Annual Report FY22 Subpage.

Customer Service Survey Results

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MD Dept. of Labor - Customer Service Survey Results

Improving the Customer Experience from Multiple Perspectives

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Improving the Customer Experience from Multiple Perspectives, Marketing Campaign, Listening Sessions, and Constituent Update.

Status of Customer Service Training

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MIA Status of Customer Service Training (updated description 2/17/2023)

FY 2017-2022 Highlights

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The Maryland Insurance Administration 2017-2022 Agency highlights

Contributors - DBM CSAR

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List of those that contributed to the customer service annual report 2021

Social Media and Online Usage to Improve the Customer Experience

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Social Media and Online Usage to Improve the Customer Experience (description updated 3/10/2023)

Detailed FY22 Results and FY23 Plans

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MIA Results for FY22 and plans for FY23 - Customer Service Annual Report

Making Agency Services Available Online

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Making Agency Services Available Online (description updated 3/6/2023)

Customer Service Survey Summary Statistics (FY22)

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FY22 Annual Customer Service Report Maryland Department of Planning