Summary Employee Reports - CSRS/FERS

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Summary participant data

Summary Employee Reports - FEGLI

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Summary participant data

Performance Standards/QASP

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Quality performance level reports on the contractor's performance monthly and quarterly.

Monthly Activity Report

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Report with the current state of contractor operations for FLTCIP such as enrollments, claims activity, and number of benefit eligibile enrollees.

Deliverables Log

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Progress on action items requested by OPM

Marketing Update

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Status of marketing initiatives

Benefits Plus

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General plan information, rates, enrollment data, quality data, contact information

Quarterly Executive Summary Report

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Overall status update on the soundness of FSAFEDS program and current initiatives

Issues Log

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Participant complaints likely to escalate

BP/HEDIS/CAHPS

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Used by plans to measure performance on important dimensions of care and service.