School bus delays report for first half of fiscal 2019/2020 school year. School bus companies report this data, and it is therefore subject to data entry error. Failure to arrive at school is not captured from the school bus company reported source for delays, therefore this marker was determined if a school bus company reported a breakdown or delay and a school reported an arrival after session time.

October_2020_21-994_Appendix Delays Reported by School Bus Company Resulting in Failure to Arrive at School

April_2021_1173B_21-994 New York City School Bus Delays Report

Student ride times were reported as defined by the time difference between the scheduled stop time and the school session time. This was reported at the student level as this is a more useful metric for judging service provided. A full route, including all pick ups and drop offs would not be reflective of the time any individual student spent on the bus. Current curb-to-school routing systems do not capture scheduled pick up times, therefore this metric could not be calculated. Pick up times are estimated by school bus companies and communicated to parents directly. For stop-to-school routes the average scheduled student ride time was provided. As stated above, this could not be calculated for curb-to-school service as our current data structure does not support this Students with blank to school Monday session time were excluded. Dry run reporting was submitted with the April 2021 report

Student ride times were reported as defined by the time difference between the scheduled stop time and the school session time. This was reported at the student level as this is a more useful metric for judging service provided. A full route, including all pick ups and drop offs would not be reflective of the time any individual student spent on the bus.

The Bus Breakdown and Delay system collects information from school bus vendors operating out in the field in real time. Bus staff that encounter delays during the route are instructed to radio the dispatcher at the bus vendor’s central office. The bus vendor staff are then instructed to log into the Bus Breakdown and Delay system to record the event and notify OPT. OPT customer service agents use this system to inform parents who call with questions regarding bus service. The Bus Breakdown and Delay system is publicly accessible and contains real time updates. All information in the system is entered by school bus vendor staff.

Students are reported as those who were planned and routed, but may or may not have used the service provided. Student stop assignment is done at the school, OPT creates the routes. Routes were determined by those routed with students assigned Vehicles are identified by school bus company reported data. This data is subject to data entry error and is dependent on the school bus companies to maintain. All transportation sites were included, and reported by type. A transportation site was defined by a unique location identified by a street address. Please note multiple students or schools can be located in the same address and would there for represent multiple stops at the same site.

April_2021_89C_21-996 New York City School Bus Route Reporting