The total number of feedbacks (including making a complaint or suggestion, or expressing appreciation) received via the Adelaide Metro website, InfoLine and InfoCentre, and the number answered within 10 business days, per quarter from January 2016.

The number of enquiries received per quarter from January 2016 and the percentage answered within two days. Enquiries relate to online enquiries regarding public transport information and are received via the Adelaide Metro website.

The number of incoming Adelaide Metro Infoline calls per quarter from January 2016 and the percentage answered within 2 minutes. These calls relate to numerous specific public transport topics such as journey plans, timetable enquiries, complaints, metroCARD, lost property.

Publication of first Complaints Report demonstrates increasing transparency, a key Mayoral commitment. The report sets out main areas of customer complaints and steps being taken to address them. The first TfL Complaints Report for 2011/12 was published as part of the Commissioner's report to the TfL board held on 20 September. Complaints rates are stated per 100,000 journeys. Data is broken down by Santander Cycle Hire, Congestion Charge, Dial-a-Ride, Docklands Light Railway, London Buses, London Overground, London Underground, Oyster, River Services, and Tramlink. Future quarterly reports will be published as part of TfL's Operational and Financial Performance Report. More information about this data can be found in this TFL press release.

Public complaints received from the general public by the Department for Infrastructure and Transport either via Frontline Services or via the department's website. All references to DPTI are referring to the former name of the Department, namely the Department of Planning, Transport and Infrastructure.

Total onboard validations (banded) by date, mode, route, direction, stop and media type

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