The total number of feedbacks (including making a complaint or suggestion, or expressing appreciation) received via the Adelaide Metro website, InfoLine and InfoCentre, and the number answered within 10 business days, per quarter from January 2016.

This Representations Report has been prepared in order to inform the RTA's and the DoT's decision as to whether to proceed with a proposal. To this end, the Report provides the following: 1. An introduction to the Proposal, purpose of the Representations Report, environmental impact assessment process as well as the Consultation Program undertaken to date -- 2. Consideration of the EIS -- 3. Representations -- 4. A summary of the additional correspondence undertaken after the exhibition of the EIS -- 5. Additional Investigations – 6. Proposed Modifications to the Proposal -- 7. Preferred Activity Report – 8. Conclusion: A summary of mitigation measures and other commitments.

The number of bus, train and tram specific complaints received each quarter per 100,000 boardings.

This spreadsheet summarises of the key travel patterns and trends relating to the TFL network and Airports around London. Some of the borough level data has been analysed using these interactive charts. Click on the image to open. The first stack graph shows the spread of mode of travel for each borough. In Kensington and Chelsea over 44 per cent of journeys are made on foot, in Bexley 59 per cent of journeys are in a car/motorcycle, and in Hackney over a 25 per cent of journeys are by bus. The second graph shows the proportion of all road casualties by road user type and borough in 2010. The City of London has the highest proportion of casualties for pedestrians, and cyclists. Some of the airports data has been presented in this one page factsheet that highlights some important facts about flights and passengers at London’s airports. The number one country where people have either come from or going to is the United States. List of tables included in the spreadsheet: 1 Aggregate travel volumes in Greater London. Estimated daily average number of journey stages, 1993-2009 2 Modal shares of daily journey stages in London, 2009 3 Annual passenger kilometres travelled by public transport (millions), London, 2008/09 - 2010/11 4 Annual journey stages by public transport (millions), 1991/92 - 2010/11 5 Index of London road traffic, major and minor roads, all motor vehicles, 2000-2009 6 Trends in road casualties, by personal injury severity, London and GB, 1991-2010 7 London road casualties by mode of travel, 2010 8 Trends in cycle flows on the TLRN, annualised indices, 2000/01 - 2010/11 9 People entering central London in the weekday morning peak, 1978 - 2009 10 Car ownership in Inner and Outer London, 2009/10 11 Hours of serious and severe disruption London-wide, 2009/10 12 Number of road works undertaken on the TLRN, Sep 2009 - Oct 2010 13 London Underground: scheduled and operated train kilometres, 1995/96 - 2009/10 14 London Underground - operated train kilometres (millions) by line, 2009/10 15 Average number of passengers per bus, train or tram, 2001/02 - 2009/10 16 Public transport fares - UK and London compared, 1994/95 - 2009/10 17 Air freight moved through London's principal airports, 1993 - 2009 18 Terminal passengers by London area airport, in millions, 2000, 2010 19 Terminal passengers by London area airport, 1990 - 2010 20 Terminal passengers by flight's country of origin or destination, 2010 21 Road Casualties by Severity and Road User Type, by Borough 2010 22 Data used in the Interactive Chart - Number of trips, distribution of trips by mode and average travel time from home to work, 2007/2008 to 2009/10 (3-year moving average) 23 Data used for Air Transport Factsheet - International terminal passengers at London airports, 2010 - All terminal passengers at London airports, in millions, 2000, 2010 - Terminal passengers at London airports by origin or destination of the flight, 2010 - Number of UK flights and passenger by London airport, 2010 Most data is from the annual report Travel in London 3, Transport for London. Further information, reports and data from the Travel in London series can be found on the TFL website.

TfL Live bus arrivals (released in October 2011), is the largest real-time bus arrival information system in the world. It allows customers to view live arrival information for the 19,000 bus stops in London via web, mobile web and SMS. This API gives registered developers access to a scalable feed of the same real-time data used by the online Live bus arrival service. Note: Using unsupported channels to source the data severely affects TFL's ability to support customers using the website during peak hours. It also contravenes the terms of use. TFL are unable to endorse or promote individual apps based on the feed, as part of this process. To register for the API, and for the terms and conditions, visit the TfL Developers’ Area. Some ideas Apps developers can add this data to their travel tools: - The 'Bus stops near you' location services can be refined using device-optimised applications - Use the data to develop apps for visually impaired passengers - Allow passengers to view the predicted arrival times (for the next 30 minutes) for a chosen bus route - Venue owners could include their bus stop code with their listing details, allowing customers to easily find nearby bus stops

Data on the performance of the Tube between 2003/04 and 2010/11, used to inform London Assembly's Transport Committee report, State of the Underground, September 2011. Data includes: delays (lost customer hours); customer satisfaction; service operated; and journey times. The data used in the report is available in Excel format and we will work to make this available in an open format in due course. Tube upgrade data from the report is also available on the Datastore

Metro Performance and Accountability Data