,This dataset comes from the Annual Community Survey question related to satisfaction with the the city website. Respondents are asked to provide their level of satisfaction related to the “Usefulness of the City's website” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the City Website Quality Satisfaction performance measure.,The performance measure dashboard is available at 2.04 City Website Satisfaction.,,Additional Information,Source: Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,

This page provides information for the Online Services Satisfaction Rate performance measure.

This page provides information for the Customer Service Satisfaction performance measure.

This operations dashboard shows historic and current data related to this performance measure.,

This page provides information for the City Website Satisfaction performance measure.

This operations dashboard shows historic and current data related to this performance measure.,

,This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses are provided in this dataset. Responses for each question are shown in the detailed dataset. For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question. Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015. The performance measure dashboard is available at 2.02 Customer Service Satisfaction. Additional Information,Source: Community Attitude Survey,Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,,

This operations dashboard shows historic and current data related to this performance measure.,

,This overall measure considers the way residents feel about the quality of services provided by the Tempe Police Department in comparison with other cities around the nation.,This dataset comes from Annual Community Survey question "Please rate your level of satisfaction with: Quality of local police services." Respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (responses of "don't know" are excluded).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Quality of Police Service performance measure.,The performance measure dashboard is available at 1.07 Quality of Local Police,Additional Information,Source: Community Attitude Survey Contact:  Wydale Holmes Contact E-Mail:  Wydale_Holmes@tempe.gov Data Source Type:  CSV Preparation Method:  Data received from vendor and entered in CSV Publish Frequency:  Annual Publish Method:  Manual,Data Dictionary,

,This dataset comes from the Annual Community Survey question "Please rate your level of satisfaction with each of the following: a) Your ability to participate in City decision-making processes." Respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option). This question relates to the Feeling Invited to Participate in City Decisions performance measure:,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Feeling Invited to Participate in City Decisions performance measure.,The performance measure dashboard is available at 2.15 Feeling Invited to Participate.,Additional Information,Source:Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,,