This page provides information for the City Website Satisfaction performance measure.

,This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Online Service Satisfaction performance measure.,The performance measure dashboard is available at 2.05 Online Services Satisfaction Rate.,,Additional Information,Source: Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results ,Publish Frequency: Annual ,Publish Method: Manual ,Data Dictionary,

,This dataset comes from the Annual Community Survey question "Please rate your level of satisfaction with each of the following: a) Your ability to participate in City decision-making processes." Respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option). This question relates to the Feeling Invited to Participate in City Decisions performance measure:,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Feeling Invited to Participate in City Decisions performance measure.,The performance measure dashboard is available at 2.15 Feeling Invited to Participate.,Additional Information,Source:Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,,

This operations dashboard shows historic and current data related to this performance measure.,

,,This dataset comes from the Annual Community Survey questions about satisfaction with Quality of City Services. The Community Survey question that relates to this dataset is: “Quality of services provided by City of Tempe.” Respondents are asked to rate their satisfaction level using a scale of 1 to 5, where 1 means "Very Dissatisfied" and 5 means "Very Satisfied".,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Quality of City Services performance measure.,Additional Information,Source: Community Attitude Survey (Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: wydale_holmes@tempe.gov,Data Source Type: Excel and PDF Report,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,

,This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses are provided in this dataset. Responses for each question are shown in the detailed dataset. For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question. Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015. The performance measure dashboard is available at 2.02 Customer Service Satisfaction. Additional Information,Source: Community Attitude Survey,Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,,

,Summarized responses to the Customer Treatment Satisfaction question in the Annual Community Survey. Results are shown starting with the 2017 survey, with the exception of 2015, when no survey was completed. Survey results shown in this table are without "don't knows" as an option.,The Annual Community Survey question that relates to this performance measure is: “Satisfaction with Availability of City Information” Please rate your satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Customer Treatment Satisfaction performance measure.,The performance measure dashboard is available at 2.21 Availability of City Information.,Additional Information,Source: Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,,

,This overall measure considers the way residents feel about the quality of services provided by the Tempe Police Department in comparison with other cities around the nation.,This dataset comes from Annual Community Survey question "Please rate your level of satisfaction with: Quality of local police services." Respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (responses of "don't know" are excluded).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Quality of Police Service performance measure.,The performance measure dashboard is available at 1.07 Quality of Local Police,Additional Information,Source: Community Attitude Survey Contact:  Wydale Holmes Contact E-Mail:  Wydale_Holmes@tempe.gov Data Source Type:  CSV Preparation Method:  Data received from vendor and entered in CSV Publish Frequency:  Annual Publish Method:  Manual,Data Dictionary,

Performance measure dashboard and details page.

This operations dashboard shows historic and current data related to this performance measure.,