,This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses are providing in the summary dataset and the values for each question are provided in the detailed dataset.,,For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.,Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data).,Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again.,The performance measure dashboard is available at 2.02 Customer Service Satisfaction.,,,Additional Information,Source: Community Attitude Survey,Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,

,This dataset comes from the Annual Community Survey question "Please rate your level of satisfaction with each of the following: a) Your ability to participate in City decision-making processes." Respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option). This question relates to the Feeling Invited to Participate in City Decisions performance measure:,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Feeling Invited to Participate in City Decisions performance measure.,The performance measure dashboard is available at 2.15 Feeling Invited to Participate.,Additional Information,Source:Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,,

,This dataset comes from the Annual Community Survey question related to satisfaction with the the city website. Respondents are asked to provide their level of satisfaction related to the “Usefulness of the City's website” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the City Website Quality Satisfaction performance measure.,The performance measure dashboard is available at 2.04 City Website Satisfaction.,,Additional Information,Source: Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,

,This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Online Service Satisfaction performance measure.,The performance measure dashboard is available at 2.05 Online Services Satisfaction Rate.,,Additional Information,Source: Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results ,Publish Frequency: Annual ,Publish Method: Manual ,Data Dictionary,

This page provides information for the Customer Service Satisfaction performance measure.

Each year the city of Austin administers a community survey to assess satisfaction with the delivery of the major City Services and to help determine priorities for the community as part of the City's ongoing planning process. To find out more information about the Community Survey and to view the Survey Instruments, please refer to the attachments. The data set for the Community Survey captures data from 2015 through 2019.