This page provides information for the Quality of City Services performance measure.

,This dataset comes from the Annual Community Survey question related to satisfaction with the the city website. Respondents are asked to provide their level of satisfaction related to the “Usefulness of the City's website” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the City Website Quality Satisfaction performance measure.,The performance measure dashboard is available at 2.04 City Website Satisfaction.,,Additional Information,Source: Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,

,This dataset comes from the Annual Community Survey question "Please rate your level of satisfaction with each of the following: a) Your ability to participate in City decision-making processes." Respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option). This question relates to the Feeling Invited to Participate in City Decisions performance measure:,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Feeling Invited to Participate in City Decisions performance measure.,The performance measure dashboard is available at 2.15 Feeling Invited to Participate.,Additional Information,Source:Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,,

This page provides information for the City Website Satisfaction performance measure.

,This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for inpiduals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses are providing in the summary dataset and the values for each question are provided in the detailed dataset.,,For years 2010-2014, respondents were first asked "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.,Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data).,Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again.,The performance measure dashboard is available at 2.02 Customer Service Satisfaction.,,,Additional Information,Source: Community Attitude Survey,Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,

,Summarized responses to the Customer Treatment Satisfaction question in the Annual Community Survey. Results are shown starting with the 2017 survey, with the exception of 2015, when no survey was completed. Survey results shown in this table are without "don't knows" as an option.,The Annual Community Survey question that relates to this performance measure is: “Satisfaction with Availability of City Information” Please rate your satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Customer Treatment Satisfaction performance measure.,The performance measure dashboard is available at 2.21 Availability of City Information.,Additional Information,Source: Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results,Publish Frequency: Annual,Publish Method: Manual,Data Dictionary,,

,This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).,The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.,This page provides data for the Online Service Satisfaction performance measure.,The performance measure dashboard is available at 2.05 Online Services Satisfaction Rate.,,Additional Information,Source: Community Attitude Survey ( Vendor: ETC Institute),Contact: Wydale Holmes,Contact E-Mail: Wydale_Holmes@tempe.gov,Data Source Type: Excel and PDF,Preparation Method: Extracted from Annual Community Survey results ,Publish Frequency: Annual ,Publish Method: Manual ,Data Dictionary,

,,Public transportation services provide residents and visitors with safe and dependable ways to move throughout Tempe to access jobs, medical care, community resources, and recreational opportunities. Every two years, the city of Tempe completes a survey of Tempe residents to gain insights into perceptions about public transit among both riders and non-riders along with bicycle usage, awareness of Tempe in Motion program and the Tempe Youth Free Transit Pass program.,Data compares Tempe's transit satisfaction among transit users and in some cases non users with the city of Phoenix and Valley Metro. Data is not collected every year in some cases.,This page provides data for the Transportation System Satisfaction performance measure.,The performance measure dashboard is available at 3.29 Transit System Satisfaction.,Additional Information,Source: Tempe, Phoenix, Valley Metro,Contact: Sue Taaffe,Contact E-Mail: sue_taaffe@tempe.gov,Data Source Type: Excel,Preparation Method: Pdf reports reviewed online and data entered into Excel,Publish Frequency: Every Two Years,Publish Method: Manual,Data Dictionary,

This dataset measures satisfaction with the services provided to municipalities through MMAH's regional offices. Dataset includes the following information (where available) * Line of Business * Year * Region * Overall Satisfaction * Service 1 - Service 11 * Frequency * Value 1 - Value 14 * Accessibility * Time * Information * Knowledge * Courtesy * Fair * Follow through * Accuracy * Current * Extra Mile * Engaged * Professional * In Person * Online * Association * Email * Meeting * Mail * Telephone * Web * Teleconference *[MMAH]: Ministry of Municipal Affairs and Housing