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311 Service Requests received by the City of Chicago. This dataset includes requests created after the launch of the new 311 system on 12/18/2018 and some records from the previous system, indicated in the LEGACY_RECORD column. For purposes of all columns indicating geographic areas or locations, please note that requests of the type 311 INFORMATION ONLY CALL often are entered with the address of the City's 311 Center.

NOTE: The 311 dataset is currently showing incorrect values in the "Agency Name" column. Please use the "Agency" column in the interim while this is being resolved.,All 311 Service Requests from 2010 to present. This information is automatically updated daily.,

This dataset includes all requests for service received from the City-Parish 311 Call Center, including requests for service submitted online and through the Red Stick 311 mobile application, dating back to January 1, 2016. Submitter names, phone numbers, and e-mail addresses are redacted for privacy purposes. Data is updated daily from the Public Works Business Office and 311 Call Center. Phone numbers are redacted to protect the contact information and privacy of citizens by replacing raw digits with XXX-XXX-XXXX. For any questions about this process, please contact opendata@brgov.com.

As described in https://data.cityofchicago.org/stories/s/311-Dataset-Changes-12-11-2018/d7nq-5g7t, the function of this dataset was replaced by https://data.cityofchicago.org/d/v6vf-nfxy. This dataset is historical-only. All open garbage cart requests made to 311 and all requests completed since January 1, 2011. The City of Chicago provides heavy-duty plastic 96-gallon garbage carts to single-family residences and apartment buildings of four units or less. Residents may request new carts when none are present, or replacement carts for ones which have gone missing or been damaged. 311 sometimes receives duplicate requests for garbage carts. Requests that have been labeled as Duplicates are in the same geographic area and have been entered into 311’s Customer Service Requests (CSR) system at around the same time as a previous request. Duplicate reports/requests are labeled as such in the Status field, as either "Open - Dup" or "Completed - Dup." Data is updated daily.