The iComplaints system is an enterprise-level COTS (Commercial Off-The-Shelf) product that provides all of the funtionality required to collect, track, manage, process and report on information regarding internal EEO complaints in accordance with several civil rights laws and regulations, to include but not limited to, Title VII of the Civil Rights Act.
EEO discrimination complaint case files
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Includes records such as:rn- intake sheetrn- summary reportrn- notes rn- supporting documentationrn- correspondencernrnInformal process - Records of cases that do not result in an EEO complaint, and cases resulting in a complaint but resolved prior to the formal process stage.rnrnFormal process - Records at originating agency generated in response to formal complaints resolved within the agency, by the Equal Employment Opportunity Commission, or by a U.S. Court. Includes records gathered in the preliminary informal process, complaints, exhibits, withdrawal notices, copies of decisions, and records of hearings and meetings.
Office of Consumer Protection (OCP) Investigations Data
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The Office of Consumer Protection (OCP) conducts investigations to ensure business compliance and to resolve complaints about consumer transactions that occur in Montgomery County, no matter where the consumer or the merchant are located. OCP staff determine the facts, make sure that businesses are properly registered, check if any laws were broken, and try to help the consumer and merchant come to an agreement to resolve any issues. This dataset provides information about business registration compliance audits, executive director-initiated investigations, and consumer complaint cases filed with OCP over the last three (3) years. The data includes information about the date the audit/ complaint was received, the assigned OCP consumer complaint case number, a description of the alleged conduct subject to the complaint, and the case status. The dataset also provides the Montgomery County Council District of the complainant, if applicable, and whether the complainant resides within a Montgomery County Council Equity Focus Area.