Assistance requests for services, care, or resources supported via phone, in-person, postal mail or electronic mail. Assistance and support involve connecting City veterans and their families to a coordinated network of public, private and non-profit organizations.

,Queries the Veterans Appeals Control and Locator System (VACOLS) database and retrieves electronically attached copies of Board of Veterans' Appeals decisions, remands and development memoranda; personal information on appellants and contesting parties including names, addresses, identifying numbers, phone numbers, service dates, and issues on appeal; names, addresses, and phone numbers of representatives, powers of attorney, and attorney fee agreements; information on and dates of procedural steps taken in claims; records of and copies of correspondence concerning appeals, diary entries, notations of mail received, and information requests; verbatim recordings and transcripts of hearings; tracking information as to file location and custodian; and employee productivity information.,

,Voluntary Service System (VSS) is a national-level application which replaced the site-based Voluntary Timekeeping System (VTK). VTK was used for many years at the Veterans Affairs Medical Centers to track and manage the hours of service contributed by volunteers and volunteer organizations. Consistency of data between sites was a problem and the process of compiling national VTK reports was slow and costly. Many steps were involved because national data was only consolidated once a month and it was usually out of sync. Improved data collection and reporting is now available since users interact directly with a centralized national database. Rehosted VSS uses .NET technology that replaced data transmissions between sites and the Austin Information Technology Center to produce the consolidated national reports. Direct access to data provides instantaneous updates and up-to-the-minute reporting for all users. Central Office administrators and Voluntary staff now have broader more reliable data for managing Volunteer Services.,

The purpose of this query is to provide SSA field office personnel with real-time access to military discharge data from the VA BIRLS database. This information is used to verify allegations made by Veteran claimants. Online access is provided via the Data Exchange Query Menu (DXQM).