Patient Advocate Tracking System (PATS)
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,The Patient Advocate Tracking System (PATS) is a centralized, web based application that records and tracks instances of patient compliments and complaints concerning their care at VA health care facilities. These instances of patient contacts may come from a variety of sources including the patient, family members, congressional members and/or Veterans service organizations on behalf of the Veterans receiving care at VA facilities. This database provides a menu of reports that can be used to track and trend data across Veterans Integrated Service Networks (VISNs). Reports of contact allow the Patient Advocate to trend compliments and complaints, and ensure that issues raised are resolved. The reports include data such as patient demographics, date of contact, method of contact, who made the contact, issues involved, what service was involved, resolution date and resolution status. Data is collected from Veterans Affairs Medical Centers and sent to the VHA Support Service Center (VSSC) where the data is maintained and reports created.,
Non-VA Hospital System (NVH)
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,The Veterans Health Administration (VHA) pays for care provided to VA beneficiaries in non-VA hospitals through its contract hospitalization program as mandated by Congress in the late 1980s. The Non-VA Hospital System (NVH) software captures the patient's Demographics, Provider, Hospital Name and Location, Medicare Provider Number, Diagnoses and Procedures for which the patient received care during his/her inpatient stay. The data is received from either the patient or the medical center providing the care (normally on a UB-92 form). The billing office employee enters the information into Veterans Health Information Systems and Technology Architecture and sends information to the Austin Information Technology Center (AITC). The non-VA hospitals are reimbursed at Medicare rates based on the Prospective System (PPS). PPS uses the appropriate Diagnostic Related Groups (DRGs). Each DRG has a different rate-adjusted reimbursement based on the regional and urban/rural designation of the provider non-VA Hospitals. NVH is housed at the AITC and uses software developed by the AITC in conjunction with 3M and the Center for Medicare and Medicaid Services (CMS). It is a batch system written in Common Business Oriented Language, ALC, and Statistical Analysis Software. Processing occurs daily.,
Historical DVS Client Requests Received and Processed
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The dataset includes the information gathered and reported in the DVS Services Report as specified by Local Law 44 of 2018. The data gathered derived from two separate databases. Assistance requests for services, care, or resources supported via phone, in-person, postal mail or electronic mail. Assistance and support involve connecting City veterans and their families to a coordinated network of public, private and non-profit organizations.
VHA Support Service Center Capital Assets (VSSC)
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,The VHA Support Service Center Capital Assets Databases is a web based project application and tracking database. This is used for capital project application submissions and capital project tracking for the Veterans Health Administration (VHA) Minor, Clinical Specific Initiative (CSI) and Non-recurring Maintenance (NRM) Programs. Annually, VHA Facilities enter project applications. Monthly, the VHA facilities update the schedule and cost information for approved projects.,