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MTA NYCT Paratransit Customer Experience: Beginning 2018
Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show).
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MTA NYCT Paratransit Provider No-Shows: Beginning 2016
공공데이터포털
This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not provided.
MTA NYCT Paratransit Max Ride Time Performance: 2018 - 2023
공공데이터포털
Max Ride Time Performance presents the percentage of trips performed with Access-A-Ride’s established max ride time standards between 2018 and 2023. This dataset is now retired as this metric can be calculated from MTA NYCT Paratransit Ride Time (https://data.ny.gov/Transportation/MTA-NYCT-Paratransit-Ride-Time-Beginning-2017/wtm4-vjm7/).
MTA NYCT Paratransit Ride Time: Beginning 2017
공공데이터포털
Ride Time measures customer trip duration. Actual vs. Scheduled presents travel time variance, Average Travel Time presents the average actual trip duration, and Max Ride Time by trip distance category.
MTA NYCT Paratransit Drop-off On-Time Performance: Beginning 2018
공공데이터포털
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered on-time if they are no more than 30 minutes early, and no later than the appointment time.
MTA NYCT Paratransit Pickup On-Time Performance: Beginning 2016
공공데이터포털
Pickup On-Time Performance (OTP) measures the quality of provider service, comparing actual to promised pickup time. Trips are considered on-time if they arrive no more than 20 minutes after the promised time. This dataset also includes trips that arrive within 15 and 30 minutes of the promised time.
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