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MTA NYCT Paratransit Pickup On-Time Performance: Beginning 2016
Pickup On-Time Performance (OTP) measures the quality of provider service, comparing actual to promised pickup time. Trips are considered on-time if they arrive no more than 20 minutes after the promised time. This dataset also includes trips that arrive within 15 and 30 minutes of the promised time.
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MTA NYCT Paratransit Drop-off On-Time Performance: Beginning 2018
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Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered on-time if they are no more than 30 minutes early, and no later than the appointment time.
MTA NYCT Paratransit Drop-off On-Time Performance: 2016 - 2019 (Archived Methodology)
공공데이터포털
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. This dataset uses the old methodology in which trips were considered on-time if they arrived at the drop-off location no more than five minutes after the requested time. The Drop-off On-Time Performance dataset with the new methodology can be found at https://data.ny.gov/Transportation/MTA-NYCT-Paratransit-Drop-off-On-Time-Performance-/nxai-wcbd/
MTA NYCT Paratransit Provider No-Shows: Beginning 2016
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This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not provided.
MTA NYCT Paratransit Customer Experience: Beginning 2018
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Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show).
MTA NYCT Paratransit Max Ride Time Performance: 2018 - 2023
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Max Ride Time Performance presents the percentage of trips performed with Access-A-Ride’s established max ride time standards between 2018 and 2023. This dataset is now retired as this metric can be calculated from MTA NYCT Paratransit Ride Time (https://data.ny.gov/Transportation/MTA-NYCT-Paratransit-Ride-Time-Beginning-2017/wtm4-vjm7/).