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Performance Metrics - Streets & Sanitation - Sanitation Code Complaints
The Department of Streets and Sanitation (DSS) investigates and remedies reported violations of Chicago’s sanitation code. Residents may request service for violations such as overflowing dumpsters and garbage in the alley. This metric tracks the average number of days the DSS takes to complete sanitation code violation requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing sanitation code violation requests is 3 days. For more information on sanitation code complaints, see https://data.cityofchicago.org/d/me59-5fac
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Performance Metrics - Streets & Sanitation - Garbage Cart Requests
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The City of Chicago provides heavy-duty plastic 96-gallon garbage carts to single-family residences and apartment buildings of four units or less. This metric tracks the average number of days the Department of Streets and Sanitation (DSS) takes to complete new garbage cart requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing a new garbage cart request is 7 days. For more information on garbage cart requests, see https://data.cityofchicago.org/d/9ksk-na4q
Performance Metrics - Transportation
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This dataset contains performance metrics tracked by the Chicago Department of Transportation (CDOT). Thirty-five different performance metrics are tracked in this dataset, which reports the performance target, actual performance, and number of requests completed for a given metric. These metrics are based on data calculated from the city's 311 system. Individual breakout of each performance metric are also available under the "More Views" button.
Performance Metrics - Chicago Park District - Facilities Work Order Management
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The Facility Management Department works to ensure safe, clean and high quality parkland and facilities throughout the City of Chicago by utilizing the highest effective maintenance standards/procedures and management practices. This department is responsible for the maintenance, repair, renovation and general upkeep of all Park District property such as field houses, swimming pools, comfort stations, park amenities, etc. The data displayed represents the weekly number of work orders completed compared to the number open by the Facilities Department. Please note that the number is cumulative, the previous weeks open work orders roll into the current week, which during seasonal fluctuations may cause the number completed to outpace the number opened.
Performance Metrics - Streets & Sanitation - Graffiti Removal
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The Department of Streets & Sanitation's (DSS) Graffiti Blasters crews offer a vandalism removal service to private property owners. This metric tracks the average number of days DSS takes to complete graffiti removal requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing a graffiti removal request is 10 days. For more information on graffiti removal requests, see https://data.cityofchicago.org/d/hec5-y4x5
Agency Performance Mapping Indicators - Monthly (Historical Data)
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This dataset provides key performance indicators for several agencies disaggregated by community district, police precinct, borough or school district. Each line of data indicates the relevant agency, the indicator, the type of geographic subunit and number, and data for each month. Data are provided from Fiscal Year 2011 (July 2010) to Fiscal Year 2019 (June 2019). This data is submitted by the relevant agency to the Mayor’s Office of Operations on an annual basis and is available on Operations’ website. For the latest available information, please refer to the Mayor's Management Report - Agency Performance Indicators dataset.
Monthly Performance Management Reports (includes Corruption Lectures and Customer Service indicators)
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This dataset contains select monthly performance statistics that DOI regularly reports to the Mayor's Office of Operations for 2010 - 2015. This dataset includes several indicators that are cummulated for the Mayor's Management Reports, such as the including numbers of complaints received by the Agency and the numbers of arrests made. This dataset also includes monthly statistics on the Agency's outreach efforts (anticorrupion and whistleblower lectures) as well customer service indicators (such as the number of emails received by the Agency).