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ServiceNow
A cloud based service for creating a single system of record for all types of technology business services managed by M/CIO. ServiceNow ITSM applications are built on a single platform as a service, offering a consistent and intuitive user experience through the entire IT Infrastructure Library (ITIL) service lifecycle. This is not classified as GSS. This is a client-facing IT system where M/CIO is the client.
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연관 데이터
Human Resources Services Center Employee Performance Management (EPM)
공공데이터포털
OCHCO custom built performance management instance within the ServiceNow Service Automation Government Cloud Suite (SNOW SAGC)
DID(IT) - USCIS serviceHUB
공공데이터포털
The USCIS serviceHUB is a tool developed by the Delivery Assurance Branch, automating the governance of USCIS SELC policies, providing engagement with various stakeholders in the project lifecycle through workflows, and providing key information on active projects through dashboards and reports.
Change Asset Problem Reporting System
공공데이터포털
SSA's basic IT Service Management tool used to identify and track authorized changes to the Production IT environment; identify and track Incidents and Problems within that environment; support Service Desk interactions with internal users; as well as manage and track IT assets and configurable items within the Agency's CMDB. It runs on Hewlett Packard's Service Manager software.
EGIS - Enterprise Gateway Integration Services-Common Services (CS)
공공데이터포털
CS is the foundation infrastructure that hosts and supports services and provides the Microservice Architecture platform for USCIS. The service enables real-time information sharing between enterprise applications within USCIS, DHS, external government agencies and trading partners through the old and new platform. Modernization is accomplished with little or no modifications to the connected systems and serves as the primary means for Enterprise APIs services for USCIS. Includes CI/CD pipeline, monitoring, devops dashboard, 4300 A compliant audit service.
Integrated Registration Service (IRES) Management Information
공공데이터포털
This database supports Management Information of the registration of Organizations to SSA's internet applications.
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