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Universal System Management Tool (USMT)
USMT is an ITIL-compliant workflow system and database for managing incidents, problems, changes, assets, and configurations. It uses the BMC/Remedy COTS product to support several IT Help Desks, and change management processes for segments of DOL IT infrastructure.
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MIDAS - Microfilm Digitization Application System-Document Services Management System
공공데이터포털
This dataset represents warehouse inventory management for USCIS warehouses. The data includes order requests and fulfillment of all forms and other standard and secure Items from DHS warehouses to all the field offices across all the states and internationally.
Change Asset Problem Reporting System
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SSA's basic IT Service Management tool used to identify and track authorized changes to the Production IT environment; identify and track Incidents and Problems within that environment; support Service Desk interactions with internal users; as well as manage and track IT assets and configurable items within the Agency's CMDB. It runs on Hewlett Packard's Service Manager software.
DID(IT) - Electronic Personnel Universally Linked System
공공데이터포털
ePulse is an application that the Vermont Service Center (VSC) uses to perform administrative functions such as a Continuity of Operations (COOP) program, workflow planning and distribution, human resources operations, and telework operations. ePulse will store employee-related data such as address and contact information, assignment details, and other types of data used to complete human resources forms such as the Standard Form (SF)-52, Request for Personnel Action. ePulse does not actually contain SF-52 forms - only data that can be used to populate a SF-52. ePulse uses a role based system that limits access to enter, view, or edit information.
DID(IT) - Investigations Division Case Management System
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IDCMS is a case management system that supports evaluating and conducting investigations pertaining to allegations of USCIS employee or contractor misconduct. IDCMS also supports the management inquiry process. Some of its capabilities include case tracking, case reporting, case correspondence management, management inquiry tracking, management report of action tracking and knowledge management to respond to customer service queries.
SSN Application Process Management Information - Operational Data Store
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An Enumeration Operational Data Store (ODS) in DB2 using SUMS standards and architecture. MISF version for ad hoc reporting and standard MI reports.
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