Ambulance Victoria has two official response time targets: Respond to Code 1 incidents within 15 minutes for 85% of incidents state-wide, and Respond to Code 1 incidents within 15 minutes for 90% of incidents in urban centres with populations greater than 7,500. Response times are an important measure of the service we provide, but are only one of a number of measures used to gauge the effective delivery of an ambulance service. Our response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene. Response times are influenced by many factors including traffic, distance required to travel, availability of ambulances and demand for our services. We designate those patients that require urgent paramedic and hospital care as "Code 1", and these patients receive a "lights and sirens" response. The tables provide information about our Code 1 response time performance by both Local Government Area (LGA) and Urban Centres and Localities (UCL). Code 2 incidents are acute, but not time critical and do not require a lights and sirens response. AV's average Code 2 response time performance has also been provided. As part of our process of continual improvement, the response time performance shown below has been calculated using data sourced from the Computer Aided Dispatch (CAD) system used across Victoria. UCLs : These are geographical areas based on the Australian Bureau of Statistics Urban Centres and Localities (UCLs) boundaries and residential population. Ambulance Victoria reports performance for larger UCLs where population exceeds 7,500 persons.

Ambulance Victoria has two official response time targets: Respond to Code 1 incidents within 15 minutes for 85% of incidents state-wide, and Respond to Code 1 incidents within 15 minutes for 90% of incidents in urban centres with populations greater than 7,500. Response times are an important measure of the service we provide, but are only one of a number of measures used to gauge the effective delivery of an ambulance service. Our response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene. Response times are influenced by many factors including traffic, distance required to travel, availability of ambulances and demand for our services. We designate those patients that require urgent paramedic and hospital care as "Code 1", and these patients receive a "lights and sirens" response. The tables provide information about our Code 1 response time performance by both Local Government Area (LGA) and Urban Centres and Localities (UCL). Code 2 incidents are acute, but not time critical and do not require a lights and sirens response. AV's average Code 2 response time performance has also been provided. As part of our process of continual improvement, the response time performance shown below has been calculated using data sourced from the Computer Aided Dispatch (CAD) system used across Victoria. UCLs : These are geographical areas based on the Australian Bureau of Statistics Urban Centres and Localities (UCLs) boundaries and residential population. Ambulance Victoria reports performance for larger UCLs where population exceeds 7,500 persons.

Ambulance Victoria has two official response time targets: Respond to Code 1 incidents within 15 minutes for 85% of incidents state-wide, and Respond to Code 1 incidents within 15 minutes for 90% of incidents in centres with populations greater than 7,500. Response times are an important measure of the service we provide, but are only one of a number of measures used to gauge the effective delivery of an ambulance service. Our response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene. Response times are influenced by many factors including traffic, distance required to travel, availability of ambulances and demand for our services. We designate those patients that require urgent paramedic and hospital care as "Code 1," and these patients receive a "lights and sirens" response. The tables provide information about our Code 1 response time performance by both Local Government Area (LGA) and Urban Centres and Localities (UCL). Code 2 incidents are acute, but not time critical and do not require a lights and sirens response. AV's average Code 2 response time performance has also been provided. As part of our process of continual improvement, the response time performance shown below has been calculated using data sourced from the Computer Aided Dispatch (CAD) system used across Victoria. UCLs : These are geographical areas based on the Australian Bureau of Statistics Urban Centres and Localities (UCLs) boundaries and residential population. Ambulance Victoria reports performance for larger UCLs where population exceeds 7,500 persons.

50th percentile response times for potentially life-threatening cases by ambulance station.

Public posting of legislated response time reports for every upper-tier municipality (UTM) and land ambulance communication service, referred to as ambulance dispatch centres or Central Ambulance Communication Centres (CACCs), as an indicator of land ambulance performance measurement.

This table contains data describing ATCEMS performance in delivering patients with time-sensitive conditions (aka “Alert Patients”) to receiving facilities in a timely manner. The call-to-door interval begins when the first 911 call for an incident is answered in the Communications Center, and ends when the patient is recorded in CAD as arriving at a receiving facility.

This table provides summary data representing annual averages for Advanced Life Support (ASL) response time. The data shows the average performance across the entire calendar year for response time less than or equal to 7 minutes. Data is based on calls received by the Phoenix 911 system and given an Advanced Life Support (ALS) response code, indicating the nature of the call. Alarm Processing Time is calculated from the time Phoenix 911 answers the call to the time Phoenix 911 notifies a Fire department Unit. This is also known as Dispatch Time to Notification Time. Turnout Time is calculated from the time a Fire Department Unit is notified of the call to the time the unit rolls out of the station or begins proceeding to the incident. This is also known as Acknowledgment Time to Roll Time. Travel Time is calculated from the time a Fire department Unit starts proceeding to an incident to the time it arrives at the incident. This is also known as Roll Time to Arrival Time.,