Responding to Emergencies

The Allegheny County 911 center answers and dispatches 911 calls for 111 out of 130 municipalities in Allegheny County. Agencies are dispatched via a computer aided dispatch (CAD) system. This dataset contains dispatched EMS and Fire events from the CAD and includes details about the nature of the emergency. To protect the privacy of callers and prevent sensitive health or other identifying information being revealed, the following steps were taken: * Aggregated event location to census block groups. * Aggregated call date/time to quarter and year. * Shortened call types to remove potentially identifying information. * Flagged certain call types as containing sensitive health information, such as mental health issues, overdose, etc. * Checked frequency of calls with sensitive health information: * If the number of calls (in a particular category related to sensitive health information) for a certain quarter/year and census block group was greater than or equal to 5, the call description was included. * If less than 5, the call description was redacted. Events requiring EMS and Fire services will appear in both datasets with a different Call ID. Events requiring two agencies of the same service (e.g. two or more different fire companies responded to a major fire) will only list the primary responder. The call descriptions are based on information provided by the caller. The calls are not later updated with a disposition or correction if the original description was inaccurate. For example, if EMS is dispatched to the scene of a stroke, but the person actually had a heart attack, that record would not be updated later with the correct description. A small subset of the CAD data had no call type recorded. These records are preserved with a "null" in the Description_Short field. Redacted call types are listed as "Removed". The 19 municipalities that dispatch their own EMS, Fire, and/or Police services are called "ringdown municipalities". These are subject to change. The list can be found in the Ringdown Municipalities 2019 resource. **Due to the size of these tables, you may experience 504 Gateway Timeout errors when trying to download the first two resources below. Use the following links instead.** **To download the 911 EMS Dispatches table, click on this link:** https://tools.wprdc.org/downstream/ff33ca18-2e0c-4cb5-bdcd-60a5dc3c0418 **To download the 911 Fire Dispatches table, click on this link:** https://tools.wprdc.org/downstream/b6340d98-69a0-4965-a9b4-3480cea1182b

Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance. Data contained in this table comes from several sources: • 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG). • Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse. • MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance. • Performance targets are determined by ATCEMS management.

This table contains data describing requests for assistance received by ATCEMS. Incident counts are broken out by location, and priority for City of Austin and Travis County incidents. See document attached to metadata for more details. When using this data for research or other purposes, please cite it as: Austin-Travis County Emergency Medical Services (2014). EMS – Incidents by Month [data set]. City of Austin, Texas Open Data Portal. Retrieved from https://data.austintexas.gov/Public-Safety/EMS-Incidents-by-Month/gjtj-jt2d. Since this table is updated on a monthly basis, include the date that the table was accessed in the citation.

2017 EMS Annual Report - Stories - Caring for Our Community

ATCEMS conducts phone surveys of all patients or their family members for whom the department has a valid phone number. The survey is performed within 72 hours of department contact with the patient. This table contains data describing patient satisfaction with ATCEMS services in response to a question posed in the survey.

119 신고 전화에 대한 유/무선 신고 현황(2011년 ~ 2023년)에 대한 자료로 연도별, 유형, 화재, 구조, 구급, 대민출동 및 기타, 유관기관 이첩, 안내 및 민원, 장난전화, 무응답, 오접속, 기타 항목을 제공함

Performance Measure Definition: 911 Calls Received