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MTA NYCT Paratransit Call Center Performance: Beginning 2016
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
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MTA NYCT Paratransit Provider No-Shows: Beginning 2016
공공데이터포털
This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not provided.
MTA NYCT Paratransit Max Ride Time Performance: 2018 - 2023
공공데이터포털
Max Ride Time Performance presents the percentage of trips performed with Access-A-Ride’s established max ride time standards between 2018 and 2023. This dataset is now retired as this metric can be calculated from MTA NYCT Paratransit Ride Time (https://data.ny.gov/Transportation/MTA-NYCT-Paratransit-Ride-Time-Beginning-2017/wtm4-vjm7/).
MTA NYCT Paratransit Registrants: Beginning 2018
공공데이터포털
Reflects the total number of registrants for paratransit service by borough/county per month.
MTA NYCT Paratransit Customer Complaints: Beginning February 2024
공공데이터포털
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
MTA NYCT Paratransit Customer Experience: Beginning 2018
공공데이터포털
Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show).
MTA NYCT Paratransit Customer Complaints: 2016 - January 2024
공공데이터포털
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
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