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MTA NYCT Paratransit Customer Complaints: Beginning February 2024
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
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MTA NYCT Paratransit Customer Complaints: 2016 - January 2024
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This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
MTA NYCT Customer Feedback Performance Metrics: 2017-2022
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This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.
MTA NYCT Paratransit Customer Experience: Beginning 2018
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Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show).
MTA NYCT Paratransit Registrants: Beginning 2018
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Reflects the total number of registrants for paratransit service by borough/county per month.
MTA NYCT Paratransit Ridership: Beginning 2024
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NYCT Paratransit ridership measures both total trips, the count of trips provided to registered NYCT Paratransit clients in a given month, and total ridership, the count of personal care attendants (PCAs) and guests who join clients on the trips.
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