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MTA NYCT Customer Feedback Performance Metrics: 2017-2022
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.
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MTA Customer Feedback Data: 2014-2019
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This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.
MTA NYCT Paratransit Customer Complaints: 2016 - January 2024
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This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
MTA NYCT Paratransit Customer Complaints: Beginning February 2024
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This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
MTA NYCT Customer Engagement Statistics: 2017-2022
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This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York City Transit Subway and Bus customer engagement and customer service teams between May 2017 and May 2022.
MTA Subway Car Passenger Environment Survey: 2015 to 2019
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Passenger Environment Survey indicators combine the results of surveys of a number of different aspects of subway car conditions to measure passenger comfort and convenience.
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