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MTA Pulse Survey: Beginning 2025
The Pulse Survey dataset provides customer sentiment and satisfaction results across MTA service modes. The dataset is organized as survey output records (not individual-level responses) and includes fields such as month, time period, mode, bus type, question text, category, measure, score grain, score type, score, and sample size.
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MTA Customer Feedback Data: 2014-2019
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This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.
MTA NYCT Customer Feedback Performance Metrics: 2017-2022
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This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.
Subway Rider Survey (2019)
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This data contains survey responses on several questions about people's experiences with our mass transit system. The data was collected by Speaker Corey Johnson, who at the time was also the acting Public Advocate, through in person canvasing at subway stations in all five boroughs and through an online link. The survey was not conducted on a representative sample. Any missing data is due to the respondent choosing to skip a question.
MTA Bus Passenger Environment Survey: 2015-2019
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Passenger Environment Survey indicators combine the results of surveys of a number of different aspects of bus vehicle and operating conditions to measure passenger comfort and convenience.
MTA NaviLens Feedback Survey
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This dataset contains responses from the MTA NaviLens feedback survey, which collects customer feedback on NaviLens and NaviLens GO, two accessibility and wayfinding smartphone apps used with brightly colored NaviLens codes installed across select MTA subway stations, subway cars, bus stops, and buses. This data supports evaluation of the NaviLens deployment and related project reporting, including work funded through the USDOT SMART Grant.
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