The 311 website allows residents to submit service requests or check the status of existing requests online. The percentage of 311 website uptime, the amount of time the site was available, and the target uptime for each week are available by mousing over columns. The target availability for this site is 99.5%.

,The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. The 311 Customer Relations Center strives to achieve an average caller wait time of less than or equal to sixty seconds for 90% of phone calls to Tempe 311.,This page provides data for the 311 Caller Wait Time performance measure.,The performance measure dashboard is available at 2.16 Caller Wait Time.,Additional Information,Source: Cisco Unified Intelligence Center,Contact: Moncayo, Kim,Contact E-Mail: Kim_Moncayo@tempe.gov,Data Source Type: Excel,Preparation Method: Contact Service Queue Call Distribution Summary Report will be pulled from Cisco Unified Intelligence Center. The total/percentage calls handled with queue time of 60 seconds will be extracted from this report.,Publish Frequency: Quarterly,Publish Method: Manual,Data Dictionary,,

,The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.,This page provides data for the 311 Email Response Time performance measure.,The performance measure dashboard is available at 2.17 311 Email Response Time.,Additional Information,Source: tempe.gov and Accela CRM,Contact: Moncayo, Kim,Contact E-Mail: Kim_Moncayo@tempe.gov,Data Source Type:,Preparation Method: All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.,Publish Frequency: Quarterly,Publish Method: Manual,Data Dictionary,,

The number of incoming Adelaide Metro Infoline calls per quarter from January 2016 and the percentage answered within 2 minutes. These calls relate to numerous specific public transport topics such as journey plans, timetable enquiries, complaints, metroCARD, lost property.

Performance measure dashboard and details page.

This dataset includes all requests for service received from the City-Parish 311 Call Center, including requests for service submitted online and through the Red Stick 311 mobile application, dating back to January 1, 2016. Submitter names, phone numbers, and e-mail addresses are redacted for privacy purposes. Data is updated daily from the Public Works Business Office and 311 Call Center. Phone numbers are redacted to protect the contact information and privacy of citizens by replacing raw digits with XXX-XXX-XXXX. For any questions about this process, please contact opendata@brgov.com.

This report includes information about calls made to SF311, including: (1) number of calls answered, (2) service level (percentage of calls answered within 60 seconds), (3) average speed of answer (number of seconds to answer the call), and (4) transferred calls (percentage of calls transferred to another agency).

Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher. The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic. Click here for the data dictionary.