MTA NYCT Customer Feedback Performance Metrics: 2017-2022
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This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.
MTA Origin-Destination and Travel Surveys
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These surveys were conducted to collect data on travel origins and destinations, trip purposes, and travel characteristics of New York City Transit, Metro-North Railroad, and Long Island Rail Road customers with the aim of upgrading the MTA's travel forecasting tools and gaining a better understanding of how people travel. --LIRR origin-destination survey (2012-14) --Metro-North origin-destination survey (2007) --Metro-North origin-destination survey (2017) --MTA New York City travel survey (2008) --MTA New York City travel survey (2018)